Quality
Ensuring Quality of Service
In many cases, without automation, it can be costly to truly control cleaning and maintenance quality outcomes in your company, whether you are a vacation rental manager with a spread inventory or a facilities operator. You want to ensure that your guests are happy and safe with the service and cleanliness is essential.
If you are the actual contractor providing the cleaning or maintenance services, having strict and demonstrable quality monitoring in the service delivery can also be a key point in the award of a new contract or in avoiding problems during the service provision.
Your inspections are therefore really important in ensuring the duties of your team are carried out as they should be.
Inspections are designed specifically to catch mistakes or problems. But without quality control measures in place, those mistakes will happen again.
Neovis helps lowering the cost of inspections but also increasing the quality :
- Making inspections easier Neovis application gives you the ability to record inspection histories depending on location, all complete with videos, photos and comments.
- The user-right system of the software means that everyone has access to checklists and location information according to their role and their duties.
- This means that you can set up a new self-check process which allows you to not be there in person for every inspection and you can track your team’s work and ensure customer satisfaction.
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The Neovis process
Planning
Plans tasks per locations
Your own processes can be easily configured in the system. Your maintenance or housekeeping tasks can be planned per unit, per property (multi-unit) or per location/region (multi-site) for a specific period or around a specific event, such as a new booking (new guest arriving), or a malfunction (works order issued for maintenance purposes).
You can assign a different specific checklist for each task which is created. This checklist can have visual references for ease such as icons and pictures.
Execution
Easily tracks execution and address any issue in real time with the video call capabilities
The mobile app guides each executor with task assigned and checklist. It is used also as a communication tool and to record the execution of the works.
Validation of staff performance
Allows to reward the best staff
Thanks to our reports and dashboards, it is possible to rate staff according to the good completion of work which can drive a reward system boosting staff performance, and work quality.
Management
Assign specific staff to locations for daily operations
The daily operational dashboard allows you to easily visualise the tasks to be executed that day and to auto-assign employees according to the tracked competence, working hours and locations attributed.
Virtual inspection
Registers the status of the tasks and issues with photos, live video calls and video recordings. The application can be configured according to your process, see some examples below.
1 – The inspector doesn’t have to physically visit the house to verify as the interaction with staff can be done via video calling, photo or video recording.
2 – If the inspector is doing live calling or busy and the task executor calls for an agreed inspection, the auto recording mode turns on and a video is sent for verification.
3 – If there is a quality issue, the inspector can give live instructions so the issue can be addressed straight away before the executor moves to a new location.
Neovis is a powerful tool which allows you to improve the quality of delivery to your clients
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